Why we stop the Free plan

Why we stop the Free plan

Cedric Montet No comment Jun 23, 2016 2:00:00 PM Product information Libcast news Lire en français

On June 20th, we stopped our Free plan which included 3Gb of storage and with an access to the main features of the platform and an unlimited traffic. 

This was not an easy decision. Here are the reasons why we have decided to stop it. 

We have added various features to our plans

Our most longstanding users have noticed great changes that we have done for the last few years.
We regularly propose new features or improve the existing ones (Advanced statistics, restriction and security of the videos, HTML5 player...) to meet your needs and ensure the best service possible. These features always have been added to the existing plans.

In ten years, we never have changed our pricing policy

We propose a video hosting service for nearly 10 years. During all these years, despite the fact that we have added new features to our platform on a regular basis we have made a point of honour to never change our pricing policy.

Our customer support evolves 

A few months ago, Joséphine joined our team to propose a quality customer support.
Nearly a year after her arrival, more than just a customer support manager, she organises weekly free webinars to train people willing to know more about the online video industry and/or the video platform.
On the other hand, we have noticed that the processing time slightly increased at the cost of our customers. This evolution aims to improve our customer service quality. 

The Start plan 

Then, we have noticed that 65% of our free accounts were undersized compared to their current use, this is why we have designed a new plan more adapted : the Start plan.

With this plan at 19.00€ / month, you can benefit from various advantages on the platform:

  • 20 Gb of storage 
  • The video player customization (white-label player)
  • The ability to chapter, subtitle and enrich your videos
  • The advanced statistics (user engagement, devices used etc.) 
  • The access to all the features enabling you to boost your Video SEO 

All our plans include unlimited traffic on your videos at no added cost.

Discover the Start plan

Cédric MONTET

Cédric MONTET
CEO & co-founder 
@Libcast